Work Experience

‘“But you see,” said Roark quietly, “I have, let’s say, sixty years to live. Most of that time will be spent working. I’ve chosen the work I want to do. If I find no joy in it, then I’m only condemning myself to sixty years of torture. And then I can find the joy only if I do my work in the best way possible to me. But the best is a matter of standards–and I set my own standards. I inherit nothing. I stand at the end of no tradition. I may, perhaps, stand at the beginning of one.”’ - Howard Roark, The Fountainhead

Insite360, a Gilbarco Veeder-Root / Invenco by GVR company

Manager, Managed Services – Analytics; Houston, TX                    (2018 – Present)

· Progressed from Analyst (2018) to Lead (2019) to Manager (2020), growing responsibilities in delivery and team management.
· Oversee delivery of medium to large-scale, multimillion-dollar implementations and managed service teams, managing timelines, resource coordination, c-suite stakeholder updates, service execution & support, and cross-functional alignment.
· Lead risk mitigation & incident resolution across multiple projects and services resulting in on-time delivery within budget
· Collaborate with Product and Engineering to migrate data and reporting systems from Oracle SQL to Snowflake, driving Power BI dashboard development and AI/ML use case support.
· Increased product profitability by 29% with 64% margins by managing budget, P&L, and resource allocation via international team
· Led team scaling to support 660% product growth encompassing 24/7 global operations, increasing headcount by 27%.
· Establish onboarding, delivery, and support best practices by creating & continuously improving a 500+ page document repository across lifecycle management within managed and professional services.
· Automated auditing tools to improve quality across service delivery, reducing alerting system false-positives by 78%.
· Contribute to pre-sales efforts via product demonstrations, requirement gathering, proposal scoping, and SOW creation.
· Hire, mentor, and coach all direct reports domestically and internationally, driving development and facilitating promotions.
· Create and present weekly and quarterly executive updates on project delivery, KPI metrics, and project / service outcomes.
· Travel to customer sites to present to c-suite & support successful adoption of products and best practices. 

Targa Resources

Campus Recruiter - Lead Recruiting Chair; Houston, TX                        (2015 – 2017)

· Created and implemented expedited recruiting strategy to stay competitive, effectively reducing the process from 10.5 weeks to 5 weeks

· Organize logistics for events at 6 college campuses in Texas and Oklahoma

· Lead events, activities, and workshops on the University of Texas at Austin campus

· Coordinate entire recruiting and interview process from start to finish with candidates, interviewers, and internal staff

· Provide structure and documentation to Targa’s recruiting process for ADP

Risk Management and Insurance Analyst; Houston, TX 

· Obtain and analyze data from field representatives to provide necessary information to underwriters for insurance policies and insurance claims

· Execute responsibilities in team environment as it relates to Targa’s insurance towers and risk management, including M&A due diligence

· Improve and document processes as it relates to Targa’s insurance submissions

· Allocate property and excess liability premiums across all Targa assets

· Initiated and executed the transition from manual to automated maintenance of Certificates of Insurance for Targa facilities

Downstream Accounting Analyst; Houston, TX 

· Analyze and process Trading and Wholesale invoices from Downstream accounts payable using SharePoint

· Prepare and submit government reports to ensure Targa's compliance with federal and state laws

· Review and submit long-standing contract billings to executives and board members

· Oversee company-specific contracts to guarantee proper invoicing and timely payment

· Coordinate recruiting processes for Targa's Analyst Development Program's at the University of Houston, Texas A&M, and the University of Texas - Austin

Target

Executive Intern; Houston, TX (Summer 2014)

· Gained retail management experience by leading up to 70 people at one time

· Implemented service walks and observations to ensure an amazing shopping experience for every guest

· Led multiple work centers by coaching team members on how to provide quality work and service while performing daily tasks

· Oversaw the promotion of a Team Member to a Guest Service Assistant by developing her foundational leadership skills  
· Interviewed, on-boarded, and developed multiple team members throughout the internship 

Darque Tan
Quality Control Manager; Austin, TX (Fall 2011 - May 2015)

· Inspect tanning salons to ensure a clean, healthy, and appealing environment

· Create friendly competition within Austin market to have the cleanest store

· Lead and direct employees of all levels to maintain a relaxing and enjoyable atmosphere

· Advise managers on how to motivate employees to strive for salon perfection

Assistant Manager / Tanning Bed Technician; Houston, TX (Summer 2010 - Fall 2010)

· Communicated to customers about the importance of responsible tanning exposure

· Gained sales experience by selling products to promote healthy skin for in a tanning bed

· Calculated bank statements and deposits

· Sanitized tanning rooms with proper materials to guarantee a clean environment

Epique Massage

Customer Service Consultant; Houston, TX (Summer 2011)

· Aided customers with redeeming vouchers to set up appointments

· Satisfied customer needs while abiding by company policy

· Ensured the highest quality of service was provided to all clients